Lake Success, N.Y. (December 8, 2014) –The nation’s leading provider of legal administration services, The Garden City Group, Inc. (GCG), announces the promotion of Brian Burke to vice president,Operations. Burke currently manages GCG’s 60,000 square foot call and processing center in Dublin, Ohio,which has been instrumental in several recent and significant projects including, but not limited to, the Deepwater Horizon Economic Settlement Program, the American Airlines Chapter 11 matter, and the T-Mobile Premium SMS Refund program.
GCG’s call and processing center supports the hundreds of active legal administration projects that GCG handles at any given time. Utilizing state-of-the-art mail room technology, GCG can conduct sorting, document scanning and record association, and electronic and hard copy storage relating to millions of pages of information every day. Via its proprietary system for managing calls, GCG can respond to thousands of calls simultaneously, in dozens of languages, while still meeting or exceeding industry standards for customer service. For example, in the Gulf Coast Claims Facility, GCG handled seven million phone calls over the life of the program. Burke was at the helm of that project, as well as many other of GCG’s most challenging call center and processing projects. His leadership has been integral to their success and to the ongoing success of the Dublin facility.
“Brian’s 15 years of service at GCG and experience in the most demanding of projects give him the unique combination of skills necessary to lead our call center and mail and claims processing efforts – efforts that are so pivotal to the services that GCG provides,” said Jennifer Keough, chief operating officer. “Brian keeps GCG in front of the changing technologies in these areas and helps deliver efficient services to GCG’s clients, while also maintaining the highest standards in the industry for accuracy and customer service.”
“I am delighted to have joined GCG’s senior management team and look forward to continuing to contribute to the company’s success,” said Burke. “Throughout my years at GCG, I have been impressed with the responsiveness and efficiency our company delivers. I am pleased to be part of that solution for GCG’s clients.”
Burke graduated from Pace University in 1993 with a Bachelor of Arts in International Management.
About The Garden City Group, Inc. (GCG)
GCG (www.gcginc.com) is the recognized leader in legal administration services for class action settlements, bankruptcy proceedings, mass tort matters, regulatory administrations, and legal noticing programs, with more than 1,000 employees in offices coast-to-coast. GCG has been the highest ranked class action settlement administrator and bankruptcy claims agent in the New York Law Journal survey of “Best Claims Administrators” for five years in a row. The firm has been engaged in many high-profile distribution matters, including the General Motors bankruptcy, the $20 billion Gulf Coast Claims Facility and the $7.8 billion Deepwater Horizon Economic Property Damages Settlement, the $6.15 billion WorldCom settlement, the $3.4 billion Native American Trust Settlement and the $3.05 billion VisaCheck/MasterMoney Antitrust settlement.
Based in Atlanta, Ga., Crawford & Company (www.crawfordandcompany.com) is the world’s largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with an expansive global network serving clients in more than 70 countries. The Crawford System of Claims Solutions® offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management, and legal settlement administration. The Company’s shares are traded on the NYSE under the symbols CRDA and CRDB.