Profile DetailsEducation Pace University, B.A. Articles & Resources "A 360-Degree Approach to Contact Center Security," May 3, 2018 "Evaluating, Establishing, and Maintaining a Positive Contact Center Culture," Contact Center Pipeline, February 10, 2018 "Anticipating and Evaluating Contact Center Trends," Contact Center Pipeline, December 4, 2017 "Designing High-impact Training Modules for the Contact Center," Contact Center…